New York, NY - Office: 95 Canal St, NY 10002 (In between Forsyth St. and Eldridge St.)

Hours: 10 AM - 7 PM

Phone: 646-859-2288

StarLine Coach Terms and Conditions

Refund Policy

All tickets are non-refundable once the transaction is completed. Duplicate transactions are also non-refundable because duplicate transactions prevent other customers from purchasing tickets. There will NOT be a refund for bus delay due to weather, traffic, and mechanical issue.

Rescheduling Policy

A $20 per ticket fee applies to all rescheduled bookings. Customers can reschedule their tickets up to 2 hours prior to the departure time. Tickets cannot be rescheduled less than 2 hours prior to the departure time. However, if the bus is sold out we cannot reschedule the ticket even if it is 2 hours or more prior to the departure time. Tickets can only be rescheduled to the same route provided by the original bus carrier. Customers can reschedule their tickets via customer service. Tickets can be rescheduled up to four times.

Acceptable Ticket Formats

StarLine Coach accepts e-tickets as a printed copy, an email shown on a phone or other electronic devices, or as a hand written copy of the ticket. Please refer to the Q&A section on StarLine Coach ( https://www.starlinecoach.com/qa ) for the list of information that must be copied from the e-ticket onto a piece of paper. Each passenger requires a separate piece of paper.

Standby Policy

If passengers miss their bus, they need to check with the office for assistance.

Service Animal Policy

No pets are allowed on the bus except service animals. The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness or carrier). Service animals must ride in the bus within the customer`s space and may not travel in the aisle or occupy a seat. We reserve the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers or personnel.


Buses are smoke-free. Smoking, including the use of e-cigarettes and all electronic simulated smoking materials, is prohibited on board.

Rest Stops

Stops where passengers depart and board the bus are NOT rest stops. Do NOT leave the bus at these stations unless it is your scheduled departure station. Rest stops are between 5 to 10 minutes long. If you need to use the restroom for longer than 10 minutes, you are required to notify the driver beforehand.


Each passenger is allowed to have one check-in bag and one carry-on bag. The check-in bag should not weigh over 50 pounds and must not exceed 62 inches when adding the total exterior; the carry-on bag must fit the overhead bin. Extra fee may apply for oversize and additional bags.


The transportation of bicycles is not guaranteed. Bus carriers will transport bicycles on a space available basis. Extra fees may apply when the carrier is available to transport bicycles.

Minors Traveling Alone

Passengers under the age of 16 must be accompanied by an adult

Seniors, Students, Veterans Discounts

There are no special offers for seniors, students, veterans etc.

Special Assistance

For passengers with disabilities or special needs, including people who use wheelchair, we require 48-hours advance notice through our customer service at 646-859-2288 or help@starlinecoach.com. This advance notice is in accordance with Federal guideline. It also allows us to ensure your request can be accommodated.

Conditions of Use

1.If you purchased your ticket online, please arrive at the station 30 minutes prior to the departure time to guarantee your seat. If the passenger has not checked in 30 minutes prior to the departure time, the seat might be sold to others.

2.A government issued photo ID and copy of E-ticket (in one of the acceptable formats) are required at boarding. Failure to present both may cause a delay or cancellation of your trip.

3.The customers' name(s) on the E-ticket should match the passengers' or one of the passengers' names

4.Please be advised that the ticket is valid only for the date and time stated on the ticket (Please also refer to the Standby Ticket Policy).

* We reserve the right to update the above terms and conditions without notice to customers.